FREQUENTLY ASKED QUESTIONS
Images can be downloaded from the Resources section on our website or via the ‘Resources’ tab at the bottom of every product page. If you can’t find what you want, please log in and submit a request for a file or contact a member of our team and they will send you a link to an image file or send you the specific one/s that you require.
We offer a minimum 5 year guarantee on all our non-electrical products, including sit/stand desks, and 1 year guarantee on all our electrical products.
Our wide client base often remark on the speed and efficiency of our service, normally we return order confirmations and quotes within 3 working hours unless they are particularly complex.
Send any quote request to firstname.lastname@example.org. Please list the products and quantities you would like a quote for, along with where and when you would like them delivered. We’ll supply you with a quote as soon as we can.
We stock a wide range of desking, tables, storage and seating from the Narbutas and Formetiq ranges. We also hold large stocks of all Metalicon accessory products. You can download our stock catalogue from the home page of our website or contact us to check stock of specific products.
All stock items are available on a 5 day delivery service in the UK, often sooner. Please talk to us if you need your delivery urgently – we love hitting a deadline.
If you have signed up for an account with us, please log in, navigate to the product you would like prices for and under the ‘Pricelist’ tab at the bottom of the page, your dealer discounted prices should be displayed.
If you dont have an account please register here, once your account is approved, you can then log in and see your individual dealer discounts.
Please ask our team for details of the trade discounts that have been applied to your account. Specific project discounts may be discussed with your Account Manager.
If you have opened a Credit Account with us your payment terms will be payment by end of month following delivery.
For non-account customers, payment will be required via a Proforma Invoice before the goods can be despatched.
Once we have processed your order we will e-mail you an Order Confirmation detailing your order and advising of your expected delivery date.
DELIVERY & INSTALLATION
All Metalicon accessories are delivered free of charge in the UK & Ireland, except in the instance of web drop-shipping. Some furniture deliveries may incur delivery charges depending on volume and location. If in doubt, please contact your account manager to discuss what carriage charges are applicable.
We can deliver anywhere in the world that major couriers will go. We currently have customers in many parts of the world including UK, Europe, Middle East, Australasia and the Americas. Talk to us about delivery charges.
Of course! Full address and site contact details are needed for successful deliveries.
Yes! We have fully trained installation teams with expert knowledge of our products. Please ask us for a quote for installation.